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Return Policy

If you request a refund before shipping the product, the full amount will be refunded to you.
In the case of a return request after shipment and you deliver the product, The return will be according to the terms of return mentioned above.

You can return the product to the shipping provider you prefer or personally. In any case, the product will be checked before approving to return.

If the replacement request is before we ship the item to you. You can contact us at (+96138304141) to coordinate and change the order.
If the replacement request after shipment it can not be replaced.

Refunds are made very quickly and smoothly after the item has been received and approved for return. If you paid through cash on delivery, the amount will be transferred to your bank account or credit card.

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.

There may be situations in which you were not able to return items within the 15 days, in such cases please contact our Customer Service Team (+966138304141) ، or through the Contact Us page.

At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them.

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.