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Refunds are made very quickly and smoothly after the item has been received and approved for return. If you paid through cash on delivery, the amount will be transferred to your bank account or credit card.
Return policy
Enjoy shopping on MAXMEEN.com with these great return policy features:
15 Days Returns
You have 15 days to make a refund request after your order has been delivered.
Free Service
You can return any product you have bought.
Full Refunds
If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
Authenticity Guarantee
All our products are guaranteed for at least one year from the date of purchase. MAXMEEN ensures that you provide maintenance and original spare parts for your products.
How does Return Policy Work?
How does Return Policy Work?
Call our customer support number +966138304141 or return via Request to return Product page
Schedule Pick-up
A pick-up will be scheduled by one of our courier services.
Return The Item
Pack the item in its original state and packaging. Hand over the package to the courier representative.
Refund Processed
Once we receive your returned item, we will inspect it and process your refund.
Return Policy
- You have 15 days to make a refund request after your order has been delivered.
- You can return the product if it not used or not damaged. Product MUST be in the same original condition when you receive it.
- You can return non-expendable products that have not been used or installed.
- You can return if the products are not tampered with or removed serial numbers.
- You can return if you do not remove product labels, damage, change, or lack of original packaging, cardboard or plastic packaging, or lack of any accessories.
- Refunds will include shipping costs only if there is a genuine defect in the product, defect or mismatch of specifications.
- Refunds will not include shipping cost. in the case of there are no defects found in the product.
- The return request MUST be through the website (return request)
FAQs
Who pays for the shipping charges when I return an item?
If you request a refund before shipping the product, the full amount will be refunded to you.
In the case of a return request after shipment and you deliver the product, The return will be according to the terms of return mentioned above.
In the case of a return request after shipment and you deliver the product, The return will be according to the terms of return mentioned above.
Can I return an item through my courier company or personally drop it anywhere?
If you request a refund before shipping the product, the full amount will be refunded to you.
In the case of a return request after shipment and you deliver the product, The return will be according to the terms of return mentioned above.
In the case of a return request after shipment and you deliver the product, The return will be according to the terms of return mentioned above.
Can I Replace or Exchange an item rather than a refund?
If the replacement request is before we ship the item to you. You can contact us at (+96138304141) to coordinate and change the order.
If the replacement request after shipment it can not be replaced.
How can I receive a refund if I paid by Credit Card?
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.
Can I return my item after 15 days?
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.
Can I schedule time with the courier to return an item?
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement or Cash U, depending on individual’s bank process.
I have changed my mind; can I return what I have bought?
If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them.
I received a wrong item, how can I return it?
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.
I received a defective/damaged item, can I get a refund?
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
Warranty Policy
- Warranty does not include fracture or misuses like exposure the product to water, wrong connection for the sound system.
- Warranty shall be on the product itself and does not include accessories such as wires, connectors, remote controls and internal batteries.
- Warranty in wireless Microphones does not include the small microphone (tie Mic, Headset Mic) only includes the transmitter and the receiver.
- Warranty in the Loudspeakers Does not include damage to internal speakers caused by misuse or excessive sound.
- The warranty for complete audio systems may not include the fee for a technical visit if the defect in a piece or part can be carried to the service center.
- We are responsible for training the customer to use and adjust the hardware and warranty does not include the service of tuning of the devices in the client site after training.
- The warranty is canceled if there is a change or tampering with the connections of devices and speakers in the systems, or the cancellation of speakers without consulting our specialists.
- The warranty is canceled if the product is opened and tried to maintain it in an another service center.
- If the warranty period ends while the product is in maintenance, we will extend the warranty period until the maintenance is completed.
Warranty period
The warranty period in MAXMEEN varies depending on the product type. The following table shows the warranty period for each product even after the end of the product return period:
| Product category | Warranty period |
|---|---|
| Amplifiers | Two year warranty |
| Sound Effects | Two year warranty |
| Prtable PA | Two year warranty |
| Wireless Microphones | Two year warranty |
| Wired Microphones | Two year warranty |
| All Power Speakers | Two year warranty |
| All Driver Units | One year warranty |
| Rest of MAXMEEN’s products | One year warranty |